The Benefits of a Business Process Manual
A business process manual, also called an Operations Manual, is a document that describes the way an organization does its work. This document is one of the seven elements of the Kasennu framework. During the process of developing a business process manual, employees should take the lead in defining the content of the document. They should determine what content they prefer in the manual and how they would communicate it. Policy and procedure statements should be written for comprehensive understanding and clarity. The document should also regulate the final format. Before documenting a business process, it's important to identify which processes need to be documented first. Most companies get lost in information and treat process documentation as the enemy. But even simple tasks can end up as hundreds of pages of text. So, start by identifying the processes that need the most documentation. This will help ensure that you don't make the document too complicated. To avoid overl...